FREQUENTLY ASKED QUESTIONS (FAQ)

You can easily order by following the steps below.

1- Browse through the products you want from our carefully prepared menu, including the latest products on our home page.

2- Select the products you want to buy, the appropriate sizes and click the 'Add to Cart' button. (You can use the 'Size Chart' section on the product detail page to select the appropriate size for you .)

3- After adding the products to your cart, click on the "My Cart" icon in the upper right corner of the screen.

4- Click the “COMPLETE ORDER” button to continue.

5- Fill in the shipping address field accurately and in detail. Select your preferred payment method. Fill in the required information and click the "Complete Order" button. Your transaction is complete; your order has been received! Enjoy it :)

You can place an order without becoming a member. To do this, simply add the products you want to buy to your cart from the product pages and select ' Continue Without Membership ' from the screen that appears in the 'Complete Order' step. You can follow the information about the order you placed without becoming a member from the e-mail address and mobile phone number you shared during the order. We recommend that you place an order as a member in order to access information about your orders.

Your order status;

• By clicking on the "ORDER TRACKING" button on the home page, After logging in, click on the account icon in the upper right corner of the home page; "My Orders"

You can learn from the section...

Our contracted cargo companies for our shipments to Turkey:

- Domestic Cargo

- UPS

- Hepsijet

You can access all our varieties and price information on our website.

www.retrobird.com.tr

We ship to anywhere in Turkey with cash on delivery, credit card and money transfer options. 🌿

You can contact us on any issue regarding our business and products.

If you wish, you can ask via DM.

Or

You can reach us by calling or whatsapp on 05442708091

Working hours for phone number ;

Monday - Friday: 09:00 - 18:00

Saturday: 09:00 - 14:00

SUNDAY: OUT OF BUSINESS HOURS.

Hello, you can check out our return policy section.

Our Return Policy

The product/products must be returned by Cargo within 15 days after they are delivered to the buyer. The products you send must be unused and the product label must not be removed. You can deliver them to our contracted cargo company together with the documents you receive . In returns (one way) and exchanges (round trip ), the shipping fee belongs to the buyer. The shipping fee of the cargoes sent with the code below is deducted from the product price and the return fee is deposited into the account/card. You can contact the WhatsApp customer line for exchanges. 0544 270 80 91

Contracted Cargo Companies :

YURTİÇİ Kargo; It is mandatory to get a code from our website for returns and exchanges.

Hello

You can make changes.

The product/products must be returned by Cargo within 15 days after being delivered to the buyer. The products you send must be unused and the product label must not have been removed. The shipping cost belongs to the buyer.

You can contact the WhatsApp customer line for exchange. 0544 270 80 91

Contracted Cargo Companies :

YURTİÇİ Kargo; It is mandatory to get a code from our website for returns and exchanges.

The shipping fee for your order varies depending on the shipping country you choose and the shipping company you choose. You can see the shipping fee for your order on the shipping selection screen in the address step and on your payment page.

We have this option for you to feel comfortable and safe. When you place an order with the cash on delivery option, our team first gets approval from you. Yurtiçi Kargo: Cash on delivery option is available. UPS Kargo: Cash on delivery and credit card payment options are available. In cash on delivery options, an additional fee is charged to the shipping fees. If the return of the products you buy with cash on delivery is in cash, it is deposited back to your IBAN address, and to the card you used for credit card purchases.

If all the products in your order are eligible for express shipping, we prepare your orders to deliver them to the relevant cargo company within 24 hours. If there are product/products in your order that need to be supplied, shipping times may vary.

As new products arrive at Retrobird.com.tr every day, we also renew the stocks of products that are out of stock and in demand for you. You can use our "Notify When In Stock" feature on the product detail page to be informed when a product you like but could not order due to insufficient stock is back in stock. You can visit our online store more often for more new products and renewed stocks.

All of our products available for sale are limited to our online store. Our store stock is available separately.

Stock revisions cannot be made for the products you add to your cart. There is a possibility that the product you add to your cart will run out unless you purchase it.

Yes. All products on Retrobird.com.tr are also available in our store. We would be happy to host you, our valued guests, in our store so that you can see our products. If you would like to examine our products physically, you can also visit our store.

You can access our detailed address and information from the link below.

Contact

Cargo companies deliver between 09:00-18:00 on weekdays and between 09:00-13:00 on Saturdays. No deliveries are made on Sundays and public holidays.

We ship to over 100 countries.

We have listed some of the countries we frequently ship to below. If your country is not listed in the address steps, you can get detailed information by sending an e-mail to [email protected]

-America

USA , Argentina , Brazil , Canada , Mexico

-Europe

Germany, Albania, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Denmark, Finland, France, Georgia, Croatia, Netherlands, Spain, Sweden, Switzerland, Italy, Montenegro, Cyprus, Kosovo, Lithuania, Luxembourg, Hungary, Macedonia, Malta, Moldova, Monaco, Norway, Poland, Portugal, Romania, Russia, Serbia, Ukraine , Greece

-England

Northern Ireland, Republic of Ireland, Scotland

-Asia & amp ; Pacific

-Australia, Azerbaijan, Kazakhstan, Kyrgyzstan, Uzbekistan, Turkmenistan

Ensuring that your order reaches you safely is our priority.

*We recommend that you pick up your package from the specified branch within 2 days (may vary depending on the cargo company) to prevent your order from being returned to us.

Since the shipping fee is the transportation fee of your order, there is no difference in fee when it is delivered to your door or picked up from the branch. In Cash on Delivery orders, when you pay and pick up from the cargo branch, the Cash on Delivery Service Intermediary Fee is also collected .

The products you purchase will be shipped to you as quickly as possible according to their estimated delivery dates. When your order is out for delivery, we will notify you via E-MAIL. After your order is shipped, you can track the shipping stages of your order from the 'Where is My Cargo?' link.

If there is no product in your cart that has an installment limitation or ban, you can use installments for your shopping. Installment options are presented to you on your order screen according to the card information you have entered. You can complete your order by selecting the installment options you want.

Your credit card information is never shared with us in your payments. Also, as retrobird.com.tr, we do not offer services such as card storage or card registration. In short, your card information is not recorded.

Yes, you are completely safe. Retrobird.com.tr has the highest security system, the green bar (ev ssl ). The best SSL Certificate is used, which ensures the security of the information transmitted with 128 bit encryption. Your card information cannot be seen by third parties during the payment step.

Yes, you can. After following the order steps, you can proceed with the ''Bank Transfer'' option on the payment option screen.

** In money transfer payments, you must write your order number in the notes section.

As Retrobird, we always strive to provide a flawless and 100% secure shopping experience and for your comfort, but sometimes you may encounter some technical errors while completing your shopping. No need to worry.

In such cases, we recommend that you contact us so that we can assist you as soon as possible. You can reach us via our contact page.

Contact

You can visit the “My Account” page to update your membership information.

To permanently cancel (delete) your membership, you can use the "Delete My Membership Information" button on the My Membership Information tab on the My Account page.